Shipping policy

Orders are processed within 1–3 business days unless otherwise stated. Shipping times vary depending on destination and carrier.

Once your order has been dispatched, you will receive tracking information via email where available.

Duties & Customs

International orders may be subject to import duties, taxes and customs fees imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Where applicable, the shipping carrier may contact you directly for payment of these charges before your order can be delivered.

Customers are responsible for providing accurate shipping and contact information at checkout. KOSI is not responsible for delays caused by customs processing, postal or courier services, or circumstances outside of our control.

For shipping enquiries, please contact info@kosistores.com.